09:00 - 10:00 Registration
10:00 - 10:10 Welcome
10:10 - 11:00
Main Theatre 10:10 - 11:00
Democracy is a Design Problem
At the Center for Civic Design, Dana Chisnell and her team collected a thousand stories from U.S. voters over 5 years. Here, she describes two massive gaps in the process.
11:00 - 11:10 Break
11:10 - 12:00
Main Theatre 11:10 - 12:00
Beyond the UX Tipping Point
Jared shows how times have changed. The cost of delivering a product is no longer a barrier to entry. Quality is no longer a differentiator. What’s left? The user’s experience.
Every part of the organization must be infused with an understanding of great design. Your organization has to cross the UX Tipping Point.
12:00 - 13:00 Lunch
13:00 - 14:30
Main Theatre 13:00 - 13:45
The Experience of Care
Matt will tell the story of the service transformations taking place across the NHS.
Main Theatre 13:45 - 14:30
Accessibility is Usability
Sarah Richards will tell us how she sees accessible content, how it can affect usability and she'll share some techniques to try with tricky stakeholders.
Front Room 13:00 - 13:45
How accessibilty can improve UX for everyone
Curt will provide some insights and learnings on Barclays' journey to re-imagine what accessibility is and why it matters.
Front Room 13:45 - 14:30
The Changing Workplace
Thanks to advances in technology the world has become a more networked and collaborative environment. At Cancer Research UK, we’ve recognised the importance of building a working environment that supports this world-wide shift.
Exchange Suite 13:00 - 13:45
A fireside chat with Gavin Neate
Gavin will join the Tech for Good Live team for a fireside chat.
Exchange Suite 13:45 - 14:30
A fireside chat with Robin Christopherson
Robin will join the Tech for Good Live team for a fireside chat.
14:30 - 14:40 Break
14:40 - 15:40
Main Theatre 14:40 - 15:10
Applying digital ways of thinking and working to things that aren't obviously digital
How do you take the best of user-centred & digital cultures and practices and apply them to a whole government department?
Main Theatre 15:10 - 15:40
Appreciating and designing for our Neurodiversity will enable new perspectives and different ways of thinking, that spur more creative solutions and innovations.
Front Room 14:40 - 15:10
The Death of Intent
This talk will explore the responsibility of the designer and the role of ethics in our work. It’ll challenge what we mean by “good design”.
Front Room 15:10 - 15:40
Designing for Service Failure
Sarah will open up service failure, the affordances and impacts this has on the user experience and explore the ways in which services fail.
15:40 - 16:00 Break
16:00 - 17:00
Main Theatre 16:00 - 17:00
Building Better Worlds
Cennydd Bowles, author of Future Ethics, will reveal how tech workers and companies can mobilise for change, bringing ethics into the heart of their practice, and making technology more responsible, more just, and more democratic.