09:00 - 10:00 Registration
10:00 - 10:10 Welcome
10:10 - 11:00
Rachel Coldicutt OBE
Main Theatre 10:10 - 11:00
Just Enough Internet
Rachel will come along with a challenge for our audience, and to help us think about how the technology we make, could be better for people and the planet.
11:00 - 11:10 Break
11:10 - 12:00
Main Theatre 11:10 - 12:00
Finding the narrative in numbers: Making the most of metrics
In this session, Kate will explore how metrics are used to shape and influence our work.
She’ll discuss the power of storytelling and narrative in design, what makes an awesome metric, how to avoid “vanity” metrics, and how to identify and design for measures of behavioural actions that are relevant to your work.
12:00 - 13:00
Main Theatre 12:15 - 12:45
And in the beginning, there was HTML
HTML is the fundamental building block of the web and is at the very heart of everything we do. Let us (re)learn how to make things as they should be, and make the web a better place.
13:00 - 14:30
Main Theatre 13:00 - 13:45
A human-centred Future of Work - presented with Hanna Kaarpi
This talk is for anyone who uses digital tools to work, collaborate or manage teams. So pretty much everyone, really.
Main Theatre 13:45 - 14:30
Tailored services in the modern age
Kylie will cover how Citizens Advice are building product capability; replatforming our underlying technology; tailoring our content, and experimenting with data.
Front Room 13:00 - 13:45
This is going to hurt; the diary of a digital leader
In this session, Sarah will share some ‘prosecco moments’ that have popped, making significant impact on the organisation's culture and ways of working.
Front Room 13:45 - 14:30
Death and other difficult words
This talk explores the process and the passion behind getting the words right when talking about death in digital, in print and in person.
14:30 - 14:40 Break
14:40 - 15:40
Main Theatre 14:40 - 15:10
Designing stakeholder success without the burnout
This talk is aimed at tech professionals who work in challenging environments, managing multiple stakeholder relationships that have competing priorities.
Main Theatre 15:10 - 15:40
Talk summary to follow.
Front Room 14:40 - 15:10
Customer Centric Collaboration
Jenna will talk about how product, user research, design, analytics, business stakeholders and development work together to create customer experiences that inspire.
Front Room 15:10 - 15:40
Steve will present experiences of capturing data about how ideation cards are used in design sessions.
15:40 - 16:00 Break
16:00 - 17:00
Main Theatre 16:00 - 17:00
Tryin' to get ahead before we get a headstone
A GIF-filled enthusiastic presentation of all things creative. Gavin plots his creative journey through his time in the design and film industry, picking it apart and extracting the lessons and learnings from it all.