UX Design Lead at HSBC
Tero works at HSBC for first direct, M&S Money and HSBC's own Internet banking products and services.
Before joining the bank, he was designing and running usability testing on mobile Internet products at Orange. His background is in computer engineering and Internet development and he's been designing and creating websites since 1994. He is as happy discussing the ISO9241 standards as he is talking about guerrilla style user research or technology and the latest gadgets.
Using ISO9241 to build a robust and creative User Centred Design strategy
Presented at Camp Digital 2013.