Jen  Chapman 

Marketing & Communications Manager at FACT

Jen has worked at FACT since 2007, starting as a Gallery Assistant and now managing Marketing & Communications which involves lots of different things like managing press and PR for our exhibitions programme, organising print, coordinating our website and social media, planning advertising, finding out more about our visitors, organising events and finding great partners to team up with.

Creating the perfect Customer Experience for FACT

Presented at Camp Digital 2014.

Jen explains how building relationships with your customers is like dating. Treat them well, take them on a journey and it could be the start of something beautiful!